Emma in the Hoop

Shipping Policy for Amber's Oasis Embroidery Online Retail Store Last Updated: 4/13/2024

1. Shipping Methods We offer the following shipping methods for domestic orders: USPS Priority Mail: [Estimated delivery time, e.g., 3-5 business days]

2. Shipping Rates Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping charges at checkout before completing your purchase.

3. Order Processing Time Orders are typically processed and shipped within 10 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

4. Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by clicking on the tracking number link in the email or logging into your account on our website.

5. Shipping Restrictions We currently ship to only the United States. Please note that some items may have shipping restrictions due to size, weight, or regulatory reasons.

6. Customs and Duties We do not ship to anywhere where customs or duties are necessary.

7. Undeliverable or Returned Packages If a package is returned to us due to an incorrect address, refusal by the recipient, or failure to collect from the local post office, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

8. Shipping Delays While we strive to deliver your order on time, please note that shipping delays may occur due to unforeseen circumstances such as severe weather conditions, or carrier delays. We appreciate your patience and understanding during such times.

9. Contact Us If you have any questions or concerns about our shipping policy, please contact us at:

Amber's Oasis Embroidery

35 W 6th St S Snowflake, AZ 85937 ambersoasisembroidery@gmail.com

(928) 536-2593

Refund Policy for Amber's Oasis Embroidery Online Retail Store Last Updated: 4/13/2024

1. Refund Eligibility We want you to be completely satisfied with your purchase from Amber's Oasis Embroidery. If you are not entirely satisfied with your purchase, we're here to help. To be eligible for a refund, please ensure that: The item is unused, in its original packaging, and in the same condition as you received it. You have proof of purchase, such as an order confirmation or receipt. The return is requested within 30 days from the date of purchase.

2. Refund Process To request a refund, please follow these steps: Contact us at ambersoasisembroidery@gmail.com within 7 days of receiving your order to request a return authorization. Pack the item securely in its original packaging, including any accessories, manuals, and documentation. Ship the item back to us using a traceable shipping method. You are responsible for return shipping costs. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3. Refund Approval If your refund is approved: A credit will be applied to your original method of payment within 5 business days. If the refund is applied to a credit card, it may take additional time for the credit to appear on your account, depending on your credit card company's policies.

4. Exchanges If you would like to exchange an item for a different size, color, or product, please follow the refund process outlined above and place a new order for the desired item on our website.

5. Exceptions Please note that the following items are not eligible for return or refund: Gift cards Downloadable software products Personalized or customized items

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at ambersoasisembroidery@gmail.com to arrange for a replacement or refund.

7. Contact Us If you have any questions or concerns about our refund policy, please contact us at:

Amber's Oasis Embroidery

35 W 6th St S Snowflake, AZ 85937 ambersoasisembroidery@gmail.com

(928) 536-2593